The Beavercreek Police Department has recently implemented PowerEngage, a new citizen engagement and feedback solution for police and dispatch services. If you’ve had any recent interactions with the agency, you may have received a text message containing a survey requesting your feedback.
With PowerEngage, automated four-question surveys are sent directly to citizens via text after certain interactions (determined by the type of call for service) with our department. Feedback requested is based on the type of response, report, or other circumstance. PowerEngage then collects feedback to measure citizen satisfaction into a trackable score that helps the department see the impact it’s making in the community.
Staff receives positive feedback and commendations directly to their inbox, which are also displayed on monitors in the dispatch center and patrol area. These comments help encourage staff, recognize outstanding service, and boost morale. Of course, feedback of any type is vital and the department uses these, and all comments, to continue to improve its services.
PowerEngage is another tool to help identify and address the current and future needs of Beavercreek’s citizens with regard to police services as we work in partnership with our community. This new service also aligns with the department’s Commission on Accreditation for Law Enforcement Agencies (CALEA) accreditation. It is another component of the department’s commitment to a foundation of transparency and information sharing, and to deliver the highest standard of public safety services.